Cancellation & Refund Policy

Last updated: November 8, 2026

This policy covers subscriptions and one-time orders from the MailClubs mail club. It does not cover subscriptions to other clubs listed in the directory.

Other clubs in the directory

Each listed club bills you directly. Refunds for a listed club's mail, price or shipping must come from that club. If a listing on MailClubs is wrong, email us and we will correct it.

Cancelling a subscription

You can cancel a recurring subscription at any time from your account or by emailing postmaster@mailclubs.com. Cancelling stops future renewals. You keep any mailing already paid for, and it will still be shipped. Community access ends at the end of the paid period.

Cancel before your renewal date to avoid the next charge. A renewal that has already been billed is treated as an order under the rules below.

One-time orders and billed renewals

• Before it ships. Email us and we will cancel the order and refund it in full.
• After it ships. Printed mail is made and posted for you, so shipped orders are not refundable unless the item arrives damaged, is wrong or does not arrive.

Lost, damaged or wrong mail

If your mail arrives damaged, is not what you ordered, or has not arrived within 30 days of the shipping date (60 days for international delivery), email us with your order number and, for damage, a photo. We will send a replacement or refund the order, whichever you prefer.

We cannot replace or refund mail sent to an incorrect address that you provided, mail refused at delivery, or mail returned because customs charges were not paid. Check your address at checkout.

Billing errors

If you were charged twice or charged after cancelling, email us and we will correct it and refund the extra charge at any time.

Refund timing

Approved refunds go back to your original payment method through our payment processor, usually within 5 to 10 business days depending on your bank or card issuer.

Chargebacks

Please contact us before opening a dispute with your bank; most problems are fixed within 2 business days. A successful chargeback ends your subscription and community access immediately.

Price changes

We will tell active subscribers before a renewal price changes, and you can cancel before the change takes effect. One-time orders are billed at the price shown when you order.

Contact

Email postmaster@mailclubs.com or see the Contact & support page for full registered details.